FAQ
Bookings and rental options
Can customers book multiple bikes in one reservation?
Yes. Customers can select multiple units of the same bike model, subject to availability for the selected rental period. Each reservation contains one bike model and its quantity. Different models require separate reservations.
Can customers rent bikes for multiple days?
Yes. Enable multi-day rentals in the general settings and for the relevant bicycles. Multi-day rentals cover consecutive calendar days, including both the start and end date: June 10–12 counts as three rental days.
Pricing uses the bicycle's daily rate. You can also configure percentage discounts and rounding rules.
Can I offer different bike sizes or variants?
There is no dedicated size or variant selector. Create a separate bicycle entry for each option, such as “City Bike – S” and “City Bike – M”, and configure its quantity and rates independently.
Different entries are booked in separate reservations.
See Add bicycles.
Can I offer accessories, and can I disable them?
Yes. Enable accessory rental in Bicycles → Settings to offer configured accessories during booking. Accessories have their own stock, quantities, and prices, and their cost is included in the reservation total.
Accessory quantities are selected separately; booking more bicycles does not automatically multiply them. You can disable accessory rental from the same setting.
See Accessories.
Do customers need an account to make a reservation?
No. Customers can submit the booking form without creating a WordPress account or signing in.
When online payments are disabled, they receive an email confirmation link. When online payments are enabled, they follow the Stripe payment flow.
What happens if a customer does not confirm the booking email?
The confirmation link expires after the configured confirmation period. An expired link cannot activate the reservation, and the pending reservation is removed during periodic cleanup.
Removal may happen after the expiry time rather than at the exact moment the link expires.
Can I manage multiple rental locations?
The plugin does not provide built-in location management, separate inventory pools by location, or pickup and return location selectors.
If you operate from multiple locations, you may need separate site setups or a custom implementation, depending on how inventory and bookings should be managed.
See Contacts and support.
Payments and currency
Are online payments required?
No. You can disable online payments and accept reservations without using Stripe.
Customers receive a confirmation link by email. A valid confirmation changes the reservation to Active after the plugin's confirmation checks. This does not record an online payment.
See Online payments.
Which online payment gateway does the plugin support?
The built-in online payment integration uses Stripe Checkout. It supports card payments and includes optional settings for BLIK and Przelewy24 (P24).
The additional methods must also be available and enabled in your Stripe account. Other payment gateways are not included.
Can I accept a deposit instead of full payment?
Yes. With online payments enabled, you can require a deposit as a percentage of the reservation total or as a fixed amount.
The plugin records the amount paid and the remaining balance. A deposit does not mean that the full rental has been paid, and the partial-payment setting does not automatically charge the remaining balance.
See Partial payments.
Can I use a currency other than the euro?
Yes. The payment currency setting offers EUR, USD, GBP, CAD, AUD, CHF, SEK, DKK, NOK, PLN and CZK.
The plugin uses one configured currency; customers do not select a different currency for each reservation. You can also choose whether the currency symbol appears before or after the amount.
See Payment currency.
Administration and email
Can I create, edit, cancel or delete reservations from WordPress?
Yes. You can create reservations manually, review them in calendar or table views, edit their details, cancel them, or delete them.
Cancelling keeps the reservation record. Deleting removes it from the system.
See Booking management.
Can I manage rentals from an Android smartphone?
The Simple Bike Rental Admin app is designed to connect to your WordPress site and manage reservations, bicycles, availability and blackout dates.
The plugin provides authenticated administration endpoints for these operations. You need a WordPress account with administrator permissions and an Application Password for the connection.
See Android app: installation and first access for access and setup instructions.
Does the plugin send customer and administrator notifications?
Yes. Customer and administrator booking notifications can be enabled separately from the plugin's Notifications page.
You can customize their subjects and message bodies, use booking placeholders, and configure administrator recipients. These notifications are separate from the email that asks customers to confirm a reservation when online payments are disabled.
See Email notifications.
Can I customize the email containing the confirmation link?
Yes. The email sent to request confirmation when online payments are disabled has dedicated WordPress filters: simpbire_email_subject and simpbire_email_message.
Customizing this email requires PHP code in a custom plugin or your theme. The notification editor does not control this confirmation-link message.
Can I export reservations to CSV?
Yes. You can export reservations from the WordPress administration area and filter them by reservation status, rental type and date range.
The exported CSV file includes reservation information and can be opened in spreadsheet software or processed with other tools.
Translation and site integration
Can I translate the plugin or change its wording?
Yes. The plugin uses WordPress translation functions and includes a translation template. You can create or edit translations with tools that support PO and MO files, such as Loco Translate or Poedit.
Translating plugin strings is separate from translating bicycle names, descriptions and other content you enter yourself.
See Plugin localization.
Can I use the booking form with my theme or page builder?
The booking form is inserted using a WordPress shortcode. You can place it in page content or a builder element that processes shortcodes.
The final appearance and behavior depend on your theme, builder and other plugins. Test the booking flow on your site; styling adjustments may be needed.
See Main shortcodes.
Can I use the plugin to rent items other than bicycles?
The plugin is designed around bicycle rentals. Its configurable names, descriptions, quantities and rates may fit other items that follow the same booking model.
The interface and workflows remain bicycle-oriented. Suitability for another rental category is not guaranteed; check your requirements against the booking and pricing options before adopting it.
See Frontend booking form or contact support.
License
How do I activate my license, and can I use it on another site?
Enter your license key in the License tab under Bicycles → Settings and activate it for your site.
Use on additional sites depends on the activation allowance and terms of your purchased license. Check those terms or contact support before deploying the plugin on another domain or a Multisite network.
See Contacts and support.
What happens if my license is deactivated or becomes invalid?
The plugin blocks the start of new Stripe payments without a valid license, and some settings become unavailable. License invalidation does not itself delete existing bicycles or reservations.
It does not automatically switch an online-payment setup to email confirmation. If online payments were enabled, customers may be unable to complete payment until the license or configuration issue is resolved.
See Contacts and support.