Contacts and Support
Do you need assistance or want to get in touch with us? Below you will find the information and official channels to receive support or send requests.
Customer Support
If you have purchased Simple Bike Rental Pro, the official channel for receiving support is available in your licenses area:
From here you can:
- Send a request for assistance for technical problems or doubts about the use of the plugin
- Attach screenshots or files useful for diagnosis
Note: Support is only available to users with a valid license.
General requests
For general questions, collaboration proposals or reports not related to an active license, you can contact us via the contact form or by email:
info and support: support@simplebikerental.com
Response times
We normally respond within 1–2 business days. During periods of updates or during the launch of new versions, the times may be slightly longer, but we always try to ensure quick and useful answers.
Type of assistance provided
Support covers:
- Technical problems related to the installation or activation of the license
- Questions about the use of the plugin and the configuration of the main functions
- Reports of bugs or abnormal behavior
The following are not part of the standard support:
- Custom changes or requests for tailor-made development
- Issues related to incompatible third-party themes or plugins
Thank you for using Simple Bike Rental.
Your feedback is valuable and helps us to continuously improve the stability and reliability of the plugin.